The first message
“Hi! Thanks for asking about the two-bedroom with balcony downtown. Here is the page with every photo and the video: [link]. Are you looking to live in it or to invest? That way I can send you what is most useful.”
A short greeting, the property named (they may have asked about several), one link with everything and a question to keep the conversation going.
Saved replies for what people always ask
- Price and fees: the exact numbers and whether there is room to negotiate or financing, straight to the point.
- Is it still available?: yes or no, and if not, a similar alternative.
- Viewings: two or three specific times to choose from. “Does Tuesday at 6 pm or Thursday at 11 am work for you?”
- Location: the area and what is nearby; the exact address once the viewing is confirmed.
- Mortgage, pets, rental requirements: one clear answer for each.
Follow-up
If they do not reply in two or three days, a short message with something new: a photo they have not seen, a new detail or a viewing time.
If they go quiet after the viewing, ask what they thought and what was missing. That answer helps with the next property.
If they say no, thank them and ask permission to let them know when something similar comes in.
To save time
- Use quick replies and labels in WhatsApp Business (new, viewing, follow-up, closed).
- A link to a page with everything beats sending twenty loose photos that get lost in the chat.
- A short voice note on first contact builds trust, but the important things also go in writing.
With Resaltalo every property has a shareable page with photos, video and a form for buyers to leave their details, plus a WhatsApp message ready to send. Paste your listing and try it free.
See examples: property fact sheet
