Before paying you can see a preview of your kit, so you know what you will get. Even so, if something goes wrong, we want to fix it.
Withdrawal button
Request the cancellation of your purchase. We give you a tracking code and reply within 24 hours.
1. Guarantee: we fix it or refund your money
If your kit has errors on our side (wrong details that were not in the listing, subtitles that do not match, damaged photos or missing pieces), report it with "Report an error" or write to us, and we will fix it or generate it again at no cost. If we cannot solve it, we refund what you paid for that kit.
On your first purchase, if the kit still does not work for you, we refund what you paid within 7 calendar days of payment, even if you have already downloaded the files. We only ask you to tell us what went wrong, so we can improve. This guarantee applies once per person; if you bought a pack, we also refund the available kits you did not use.
The guarantee does not cover matters of taste (design, music, style or voice), wrong details that came from the listing or that you entered, or what social networks do with your posts.
2. Right of withdrawal
You can cancel a purchase within 10 calendar days of payment, without giving reasons, as long as you have not downloaded that kit’s final files or started its campaign. Because this is digital content and a service that starts at your request, once the kit is downloaded or the campaign has started it cannot be returned, except as set out in point 1 or as required by the law of your country.
If you live in Argentina, you can do this with the withdrawal button on this page or by writing to us.
3. Packs and available kits
If you bought a pack, within 10 calendar days of payment you can request a refund of the available kits you did not use. It is calculated at the per-kit price you paid in the pack. Kits earned through referrals or gift coupons are not refunded. Outside Uruguay, the United States, Canada and New Zealand, available kits last 12 months from the day they are added (section 8 of the terms): an expired kit is neither refunded nor restored.
4. Campaigns
The campaign included in each kit is part of its price: it is not refunded separately. If you do not use it, pause it, cancel it, remove a network, mark it "Sold / Rented" or it is cancelled automatically after 60 days paused, no refund is due for what was not posted.
A new campaign paid separately can be cancelled with a full refund as long as no post has gone out. If, because of an error on our side, the campaign could not post most of what was scheduled, we redo it at no cost or refund what you paid for it.
Rejections, delays, limits or removals applied by a network, or an account disconnecting, are not errors on our side: in those cases the affected network is paused and you can reconnect it and continue.
If you paid for a price change and, because of an error on our side, the pieces are not regenerated with the new price, we fix it or refund what you paid for it.
If we refund a kit, what is left of its campaign is cancelled; what was already posted stays on your networks.
5. How to request it
Write to info@resaltalo.com from your account email, with the kit or payment and the reason. We reply within 3 business days. The refund goes to the same payment method; depending on the bank or provider, it can take up to 30 days to show.
When we refund a kit, it goes back to the watermarked preview, its web page is taken down and its share links stop working.
6. Your rights
This policy does not limit the rights you have under the consumer protection laws of your country. If those laws give you a better period or condition, the law applies.
Cancellation periods by country (applied when they are better than those in point 2):
- Brazil: 7 calendar days to withdraw from the purchase (article 49 of the Consumer Protection Code), even if you already downloaded the files.
- Ecuador: 15 days from when you received the kit, under article 45 of the Organic Consumer Protection Law.
- Colombia: 5 business days (article 47 of Law 1480), unless you already downloaded the kit or started its campaign, because the service has already begun with your agreement. You can also request a payment reversal in the cases of article 51.
- Chile, Argentina, Mexico, Peru, Uruguay, Paraguay and the Dominican Republic: the 10-calendar-day period in point 2 applies, which is equal to or longer than their laws.
- United States, Canada and New Zealand: point 2 applies and, if your state or province's laws give you a broader right to cancel, that right applies.